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Interpreter Services

What happens when a person who speaks little or no English comes to Latrobe Regional Hospital for care? How do hospital staff communicate with the deaf community or people who are vision impaired?

It is Victorian Government policy for organisations like LRH to provide an interpreting and translation service. The interpreters are accredited through a national body and are bound by a code of ethics. They interpret objectively and confidentially and do not add their opinion or filter information.

LRH uses an interpreter service to help patients and their families make informed choices and understand important information about treatment, medication, the admission process, discharge, or simply their rights and responsibilities while in the hospital’s care.

The interpreter service covers many languages including Australian Sign Language or Auslan for people who are hearing impaired. There is tactile signing for people who are deaf and have vision impairment.

Family and friends are discouraged from acting as an interpreter.

 An interpreter:

  • interprets the spoken word from one language to another
  • is bound by a code of ethics
  • does not add their opinion
  • does not filter information (although they may ask either party for clarification to best interpret the information)
  • can be expected to interpret objectively and accurately.

 Using an interpreter ensures clients are making informed choices and are active participants in their treatment.

 

When should an interpreting service be used?

If the hospital is having difficulties communicating with you, an interpreter may be required.

Such assistance may be useful if you are under stress, further limiting your ability to communicate.

You may also need an interpreter to understand important information such as the hospital admission process and discharge, medical history, treatment, prescribed drugs, entitlements or rights and responsibilities.

 

Access to the  interpreting service

A hospital staff member will organise an interpreter for you. Most languages are available through the interpreter service used by the hospital. While every effort will be made to secure an interpreter at a suitable time, their services are in demand and are subject to availability.

 

 

Looking for a way to support our community this Christmas?

Proceeds from this year's Christmas Giving Appeal will be used to purchase humidifier machines for our Critical Care Unit. These machines work with oxygen systems to help our patients to breathe easier. 

Can you help us reach the $36,000 target? Donations of $2 or more are tax deductible. Click on the Make A Donation link or contact LRH Fundraising on 5173 8577. Thank you for your support!

Latrobe Regional Hospital

It's your hospital

Quick Contact Details

For Emergencies Call: 000
Ambulance / Fire / Police

General enquiries
For general enquiries to Latrobe Regional Hospital
Telephone: 03 5173 8000 - Fax: 03 5173 8444
Email: enquiries@lrh.com.au

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Email: feedback@lrh.com.au

Emergency Department
For calls to Latrobe Regional Hospital’s 
Emergency Department Telephone: 03 5173 8222
For emergency assistance telephone 000

Mental Health Triage
Single point of entry for referral to Latrobe Regional Hospital
Mental Health Service Telephone: 1300 363 322
For emergency assistance telephone 000. Learn more

Address
10 Village Avenue, Traralgon West, Victoria, 3844
PO Box 424, Traralgon, Victoria,3844
ABN: 18 128 843 652

Alternative contact information

 

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Latrobe Regional Hospital is located on the traditional land of the Gunaikurnai people. We pay our respect to the land this organisation stands on today. We bestow the same courtesy to all other First Peoples, past and present, who now reside in this region.

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