Compliments and Complaints

Latrobe Regional Hospital actively seeks feedback from consumers through information obtained via the Internal Patient Satisfaction Survey, the Victorian Patient Satisfaction Monitor, the complaint and compliment process and suggestion boxes.

Information on the complaint and compliment process will be formally made available to all consumers at the time of entry to the organisation through the Your Rights and Responsibilities brochure. Ask for your copy at Hospital reception.

The hospital utilises feedback to indicate the level of services provided.

Compliments and complaints indicate how the service is perceived by the consumer.

They are used as a measure of consumer satisfaction.

Complaints are utilised as an opportunity to improve service and performance, and be communicated to the relevant service area.

Every person receiving treatment at Latrobe Regional Hospital is entitled to make a complaint or compliment about any aspect of the service.

All Complaints will be handled in a fair and equitable manner, treated confidentially and acted upon promptly to ensure resolution to the consumer satisfaction wherever possible.

To make a compliment or complaint:

Write to: Patient Liaison Manager, Latrobe Regional Hospital, PO Box 424, Traralgon, VIC, 3844.

Email: mpryce@lrh.com.au

Phone: Patient Liaison Manager on 5173 8003