Media Releases

Your Rights and Responsibilities

 

Our commitment to you is to provide quality care in a safe environment where the rights of the individual are respected.

The following information has been prepared in accordance with the principles of the Australian Charter of Healthcare Rights which is displayed in all departments and units in the hospital.

You can also download our Rights and Responsibilities brochure

 

Access

You have the right:

You have the responsibility:

 

Safety

You have the right:

You have the responsibility: 

 

Respect

You have the right:

You have the responsibility:

 

Communication

You have the right:

You have the responsibility:

 

Participation

You have the right:

You have the responsibility:

 

Privacy

You have the right:

You have the responsibility:

 

Feedback

Latrobe Regional Hospital appreciates all feedback about the services we provide and the manner in which they have been delivered. Feedback is used to continually review and improve the quality of services we provide.

Should you wish to provide feedback or make comment or suggestion on any aspect of your care and treatment, please speak with any member of your treating team or contact the Consumer Liaison Coordinator.

Consumer Liaison Coordinator

Phone: 5173 8530

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Office of the Health Complaints Commissioner

If you do not believe your concerns have been adequately resolved you may contact the Health Complaints Commissioner (HCC).

The HCC responds to complaints about health services and the handling of health information in Victoria. The service is free, confidential and impartial.

There is an online complaint form at www.hcc.vic.gov.au

Phone: 1300 582 113 (Monday-Friday 9am-5pm)

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Tags: rights, responsibilities

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